General Terms and Conditions

This document is not filed (not accessible afterwards), is concluded in electronic form only, is not a written contract, is written in Hungarian, does not refer to a code of conduct. In case of any questions regarding the operation of the webshop, the ordering and delivery process, please contact us at the contact details provided.

These GTC apply to the legal relations on the Service Provider's website ( https://www.lucedibianca.com ) and its subdomains. These GTC are permanently available on the following website: https://www.lucedibianca.com/aszf/

1. Service provider details:

Name of the service provider: Geresdi Dávid E.V.

The headquarters of the service provider (and the place of complaint handling): 2119 Pécel, Erdei u. 6.

Location of the company: 2119 Pécel, Erdei u. 6.

The contact details of the service provider and the e-mail address regularly used for contacting customers: info@lucedibianca.com

Registration number: 53148328

Tax number: Hungarian tax number 69413041-1-33

Name of the registering authority: National Tax and Customs Administration

Phone number: +36 1 300 9596

Language of the contract: Hungarian

Details of the hosting provider:

Sybell Informatika Kft. (1158 Budapest, Késmárk u. 7/B 2. floor 206. - info@sybell.hu)

2. Basic provisions:

2.1 Issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), and the relevant provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2 These Rules shall enter into force on 26 October 2023 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend these Rules. The Service Provider shall publish the amendments on the website 11 (eleven) days before they enter into force. By using the Website, Users agree that all regulations relating to their use of the Website shall automatically apply to them.

2.3. The User, when accessing the website operated by the Service Provider or reading its content in any way, even if he/she is not a registered user of the website, acknowledges the provisions of the Regulations as binding for him/her. If the User does not accept the Terms and Conditions, he/she is not entitled to view the content of the website.

2.4 The Service Provider reserves all rights in and to the website, any part of the website and the content displayed thereon, and the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider.

3. Registration/purchase

3.1 By purchasing/registering on the website, the User declares that he/she has read and accepted the terms and conditions of these GTC and the Privacy Policy published on the website and consents to the processing of data.

3.2. The User is obliged to provide his/her real data during the purchase/registration. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services in the name of another person and with the data of another person.

3.3.The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the User.

3.4. The Service Provider shall not be liable for any damages resulting from the User forgetting his/her password or if it becomes available to unauthorized persons for any reason not attributable to the Service Provider.

4. Products and services available for purchase

4.1 The products displayed can only be ordered online. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the delivery charge. No extra packaging costs will be charged.

4.2. In the webshop, the Service Provider shall display the name and description of the product in detail, and shall display a photo of the product. The pictures displayed on the data sheet of the products may differ from the reality, they may be used as illustrations. We cannot be held responsible for any discrepancy between the image displayed in the webshop and the actual appearance of the product.

4.3 If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration.

4.4 If, despite all due care, the Service Provider displays an incorrect price on the Webshop, in particular a clearly incorrect price, e.g. a "0" Ft or "1" Ft price that differs significantly from the generally accepted or estimated price of the product, or a "0" Ft or "1" Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

4.5 In the case of a mispricing, there is a striking discrepancy between the true price of the product and the advertised price, which should be immediately apparent to the average consumer. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not a valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be considered as a void contract.

5. How to order

5.1 After registration, the User logs in to the webshop or can start shopping without registration.

5.2. The User sets the number of products, products to be purchased.

5.3. The User places the selected products in a shopping cart. The User can view the contents of the basket at any time by clicking on the "basket" icon.

5.4. If the User wishes to add more products to the shopping cart, he/she selects the "continue shopping" button. If you do not wish to purchase any further products, you should check the number of items you wish to purchase. Click on the "delete - X" icon to delete the contents of the basket. To finalise the quantity, click on the "update/update basket" icon.

5.5 The User selects the delivery address and then the delivery/payment method, which are of the following types:

5.5.1. Payment methods:

• (BY CUSTOMER) Payment on delivery (for a fee of HUF +499): if the ordered product is delivered by courier, the User has the option to pay the total amount of the order to the courier in cash upon receipt of the ordered product(s).
• Payment in advance by bank transfer: the User has the possibility to pay the total amount of the order by bank transfer to the bank account indicated by the Service Provider.
• Payment by credit card: online credit card payments are made through the myPOS system. Credit card details are not passed to the merchant. The service provider's website: https://www.mypos.com

5.5.2. Transport costs:

Delivery charges (only within Hungary):

• Delivery to a Hungarian address: 1980 Ft
• Personal pick-up in Bük-Bükfürdő: FREE OF CHARGE.

5.6 In case of errors or omissions in the products or prices in the webshop, we reserve the right to correct them. In such a case, we will inform the customer of the new information immediately after the error has been detected or corrected. The User may then confirm the order once again or withdraw from the contract.

5.7 The total amount to be paid includes all costs based on the order summary and confirmation letter. The invoice is included in the package. The User is obliged to inspect the parcel before the courier on delivery and, in the event of any damage to the products or packaging, to request a report to be made, and in the event of damage, not to accept the parcel. The Service Provider will not accept any subsequent complaints without a report! Parcels are delivered on working days between 8 am and 5 pm.

5.8 After entering the data, the User can send his/her order by clicking on the "send order" button, but before that he/she can check the data provided once again, or send a comment with his/her order, or send us an e-mail with any other wishes related to the order.

5.9. By placing an order, the User acknowledges that he/she is obliged to pay.

5.10. Correction of data entry errors: in any case, the User can return to the previous phase before the order process is completed, where he/she can correct the data entered. In detail: during the ordering process, it is possible to view or modify the contents of the basket, if the basket does not contain the quantity requested, the User can enter the quantity of the quantity requested in the data entry field in the quantity column and then press the "update/update basket" button. If the User wishes to delete the products in the basket, he/she clicks on the "X" "delete" button. During the ordering process, the User has the possibility to correct/delete the data entered.

5.11. The User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but not later than 48 hours after the User's order has been sent, the User shall be released from the obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the latter. The Service Provider shall not be liable for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration or because the storage space of his account is full and he is unable to receive messages.

5.12. The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract shall be concluded when the Service Provider notifies the User of the details of the order and its expected fulfilment by e-mail following the automatic confirmation referred to in the previous point.

6. Order processing and fulfilment

6.1 Orders are processed during business hours. It is also possible to place an order outside the times indicated as order processing times, if the order is placed after the end of working hours, it will be processed on the following day. In all cases, the Service Provider's customer service will confirm electronically when it can process your order.

6.2 Orders will be fulfilled within 2-3 days from the date of placing the order.

6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the goods, the User is obliged to pay the purchase price and take delivery of the goods.

6.4 If the seller is an undertaking and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer at the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.

6.5 If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (in these GTC: Service Provider) shall provide the goods to the buyer (User) without delay after the conclusion of the contract, but no later than within thirty days.

6.6 In case of delay by the Service Provider, the User is entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the contract.

6.7 The User is entitled to withdraw from the contract without notice if.

1. a) the Service Provider has refused to perform the contract; or
2. (b) the contract should have been performed at the time agreed by the parties or by reason of the recognisable purpose of the service and not at any other time.

6.8 If the Service Provider fails to fulfil its contractual obligations because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User.

7. Right of withdrawal

7.1 According to the European Parliament and Council Regulation, the Consumer may withdraw from the contract without giving any reason within the time limit from the receipt of the ordered product, and return the ordered product. In the absence of this information, the Consumer has the right to exercise his right of withdrawal for a period of 1 year. If the Service Provider gives the information after the expiry of 14 days from the date of receipt of the product or the date of conclusion of the contract, but within 12 months, the period for withdrawal shall be 14 days from the date of communication of this information.

7.2 The Consumer may exercise the right of withdrawal by means of an unambiguous declaration to this effect or by means of the model declaration set out in Annex 2 to Government Decree 45/2014 (26.II.26.).

7.3 The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods.

7.4 The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5 The cost of returning the product must be borne by the consumer, the company has not undertaken to bear this cost.

7.6 In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

7.7 The Consumer shall not have the right of withdrawal in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the Consumer, or in the case of a product which is clearly personalised for the Consumer.

7.8. The consumer may also not exercise the right of withdrawal

1. (a) in the case of a contract for the provision of a service, after the entire provision of the service has been completed, if the undertaking has begun the provision of the service with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the entire provision of the service has been completed;
2. (b) in respect of a product or service whose price or price is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period during which the right of withdrawal may be exercised;
3. (c) in respect of a perishable product or a product that will keep its quality for a short period;
4. (d) in respect of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery;
5. (e) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
6. (f) in respect of an alcoholic beverage the real value of which is dependent on market fluctuations in a manner beyond the control of the undertaking and the price of which has been agreed between the parties at the time of conclusion of the sales contract, but the contract is not performed until thirty days after the conclusion of the contract;
7. (g) in the case of a contract for the provision of services, where the undertaking visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;
8. h) for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
9. (i) in respect of newspapers, periodicals and periodicals other than subscription contracts;
10. (j) for contracts concluded by public auction;
11. (k) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than for the provision of housing services, where a performance date or time limit specified in the contract has been agreed;
12. (l) in respect of digital content provided on a non-tangible medium, where the undertaking has commenced performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.

7.9 The Service Provider will refund the amount paid, including the delivery charges, to the Consumer within 14 days of the return of the product/receipt of the notice of withdrawal, in accordance with the above legislation.

7.10. Refunds will be made using the same payment method as the original transaction, unless the Consumer explicitly agrees to a different payment method; no additional costs will be charged to the Consumer as a result of using this refund method.

7.11. The Consumer shall return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days after the date of sending the notice of withdrawal from the contract to the Service Provider.

7.12 In the event of written withdrawal, the consumer only needs to send the notice of withdrawal within 14 days.

7.13. The Consumer will comply with the time limit if he returns or hands over the product(s) before the expiry of the 14-day period. A return is deemed to have been made within the time limit if the consumer sends the product(s) before the expiry of the time limit.

7.14. The consumer bears only the direct cost of returning the product, unless the business has agreed to bear this cost.

7.15. The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.

7.16. The Supplier may withhold the refund until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.

7.17. If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone. In the case of indications by post, the Service Provider will accept indications as registered mail or parcels. The Consumer may return the ordered product to the Service Provider by post or courier.

7.18. The consumer is liable only for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.

7.19. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses here available at.

7.20. Directive of the European Parliament and of the Council here available at.

7.21. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these Rules.

7.22. The right of withdrawal shall only apply to Users who are consumers within the meaning of the Civil Code.

7.23. The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employment or business activity.

7.24. Procedure for exercising the right of withdrawal:

7.24.1 If the Consumer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.

7.24.2 The consumer exercises his right of withdrawal within the time limit if he sends his withdrawal notice before the expiry of the 14th day after receipt of the product. In the case of written withdrawal, it is sufficient to send only the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email or fax, the date of sending the email or fax will be taken into account.

7.24.3 In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of the notification of withdrawal. The time limit is deemed to have been observed if the goods are sent before the expiry of the 14-day time limit (i.e. they do not have to arrive within 14 days). The Customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4 However, the Service Provider shall not be obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

7.24.5 In the case of the sale of several products, if the delivery of each product takes place at a different time, the Buyer may exercise the right of withdrawal within 14 days of the last product delivered or, in the case of products consisting of several lots or pieces, of the last lot or piece delivered.

8. Warranty

Incorrect performance

The debtor is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in defect if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Any term in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to guarantees and warranties to the detriment of the consumer shall be void.

Accessories warranty

8.1. In which cases can the User exercise his/her right of warranty?

In the event of defective performance by the Service Provider, the User may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights does the User have under his/her warranty claim?

The User may, at his/her option, make the following warranty claims: request repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfilment of his/her other claim. If the repair or replacement is not requested or could not be requested, the User may request a proportionate reduction in the price or have the defect repaired or replaced at the expense of the undertaking or, as a last resort, may withdraw from the contract. The User may transfer his right of warranty from one of his chosen rights to another, but the cost of such transfer shall be borne by the User, unless it was justified or the enterprise gave a reason for it.

8.3. What is the time limit for the User to claim under the warranty?

The User shall notify the User of the defect immediately upon its discovery, but not later than two months after the discovery of the defect. At the same time, please note that you may no longer exercise your rights to claim for damages beyond the two-year limitation period from the date of performance of the contract.

8.4. Who can you claim against?

The User may assert a warranty claim against the Service Provider.

8.5. What other conditions are there for the enforcement of your rights under the accessory warranty?

Within six months from the date of performance, there is no other condition for the assertion of a warranty claim other than the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the date of performance, the User shall be obliged to prove that the defect discovered by the User existed at the time of performance.

Product Warranty

8.6. In which cases can the User exercise his/her right to product warranty?

In the event of a defect in a movable item (product), the User may - at his/her option - claim under the warranty for accessories or the product warranty.

8.7. What rights does the User have under a product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

8.8. In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

8.9. What is the deadline for the User to claim under the product warranty?

The User may assert a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. Once this period has expired, he loses this right.

8.10. Against whom and under what other conditions can you assert a product warranty claim?

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove that the product is defective.

8.11. In which cases is the manufacturer (distributor) exempted from its product warranty obligations?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

- manufactured or marketed the product for purposes other than its business, or

- the defect was not detectable according to the state of science and technology at the time it was placed on the market, or

- the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one ground for exemption.

Please note that you may not claim for a defect in accessories and a product warranty at the same time. However, if your product warranty claim is successful, you may assert your accessories warranty claim against the manufacturer for the replaced product or repaired part.

8.12. Furthermore, the Service Provider is not liable for damages resulting from faulty or negligent handling, excessive use or other than specified use, or other improper use of the products after the risk of damage has passed.

9. Procedure in the event of a warranty claim

9.1 In a contract between a consumer and a business, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer.

9.2 The onus is on the consumer to provide proof of the conclusion of the contract (by means of an invoice or even just a receipt).

9.3 The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code § 6:166).

9.4 The Service Provider shall keep a record of the warranty or guarantee claim notified to it by the consumer.

9.5 A copy of the report must be made available to the consumer without delay in a verifiable manner.

9.6 If the Service Provider is not able to declare the enforceability of the consumer's warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reasons for the rejection of the claim and the possibility of recourse to the conciliation body.

9.7 The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them upon request of the inspection authority.

9.8 The Supplier shall endeavour to carry out the repair or replacement within a maximum of fifteen days.

10. Mixed Provisions

10.1 The Service Provider is entitled to use an intermediary to fulfil its obligations. The Service Provider shall be fully liable for any unlawful conduct of the service provider, as if the service provider had committed the unlawful conduct himself.

10.2 If any part of these Terms and Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

10.3 If the Service Provider does not exercise its rights under the Rules, the failure to exercise such rights shall not be deemed a waiver of such rights. No waiver of any right shall be valid unless expressly stated in writing. The fact that the Service Provider does not strictly adhere to a material term or condition of the Terms and Conditions on one occasion does not mean that it waives its right to insist on strict adherence to that term or condition in the future.

10.4 The Service Provider and the User shall try to settle their disputes amicably.

10.5 The Parties confirm that the Service Provider's webshop Luce di Bianca is located in Hungary and its maintenance is carried out here. As the site can be visited from other countries, the users expressly acknowledge that the governing law between the user and the Service Provider is the law of the country of origin of the user. Hungarian law. If the user is a consumer, the court of the defendant's (consumer's) domicile shall have exclusive jurisdiction over the consumer in disputes arising from this contract pursuant to Article 26 (1) of the Civil Code.

11. Complaints handling policy

11.1 Our Store aims to fulfil all orders to the customer's full satisfaction and to a high quality. If the User has a complaint regarding the contract or its performance, he/she may communicate his/her complaint by telephone, e-mail or letter.

11.2 The Service Provider will investigate the oral complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide a copy of the record to the customer.

11.3 The Service will respond to the written complaint in writing within 30 days. It shall give reasons for its rejection of the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the reply for five years and shall present them to the supervisory authorities upon request.

11.4 You are informed that, if your complaint is rejected, you may take your complaint to a public authority or a conciliation body, as follows:

11.5 The Consumer may lodge a complaint with the consumer protection authority:

Pursuant to Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the district office or the district office of the county seat shall act in first instance in administrative authority matters, and the Pest County Government Office shall act in second instance in matters of national jurisdiction. Contact details of the district offices: http://jarasinfo.gov.hu

11.6 In the event of a complaint, the Consumer has the right to apply to a conciliation body, the contact details of which can be found here:

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mariann Mátyus

E-mail address: bkmkik@mail.datanet.hu;

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Address for correspondence: 7602 Pécs, Pf. 109.

Phone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address: bekelteto@pbkik.hu;

Békés County Conciliation Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Phone numbers (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: (46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Péter Tulipán

E-mail address: kalna.zsuzsa@bokik.hu;

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address: bekelteto.testulet@bkik.hu;

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number (62) 554-250/118 ext.

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address: bekelteto.testulet@csmkik.hu;

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address: fmkik@fmkik.hu;

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Phone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Zsolt Hajnal

E-mail address: info@hbkik.hu;

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Postal address: 3301 Eger, Pf. 440.

Phone number: (36) 416-660/105 ext.

Fax number: (36) 323-615

Name: Mrs Pintér Mrs Dobó Tünde

E-mail address: tunde@hkik.hu;

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Phone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Dr. Judit Lajkóné Vígh

E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address: kemkik@kemkik.hu;

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address: nkik@nkik.hu;

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2. floor 240.

Phone number: (1)-269-0703

Fax number: (1)-269-0703

Name: dr. Károly Csanádi

E-mail address: pmbekelteto@pmkik.hu

Website address: www.panaszrendezes.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna utca 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address: skik@skik.hu;

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone numbers (42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Katalin Görömbeiné Dr. Balmaz

E-mail address: bekelteto@szabkam.hu;

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address: kamara@tmkik.hu;

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Zoltán Kövesdi

E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Phone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address: vkik@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

Name: dr. Csaba Koczka

E-mail address: zmbekelteto@zmkik.hu

11.7 The conciliation body is competent to settle consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to settle the consumer dispute and, if this is unsuccessful, to decide on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Supplier, the conciliation body shall advise the consumer on the rights and obligations of the consumer.

11.8 In the case of cross-border consumer disputes related to online sales or online service contracts, only the conciliation body attached to the Metropolitan Chamber of Commerce and Industry is competent for the procedure.

11.9 The Consumer may use the EU online dispute resolution platform in case of a complaint. Access to the platform requires a simple registration on the European Commission system, by clicking here. After logging in, the consumer can then lodge a complaint via the online website, whose address is: http://ec.europa.eu/odr

11.10. The Service Provider is obliged to cooperate in the conciliation procedure, by sending its reply to the conciliation body and by ensuring the participation of a person authorised to reach a settlement in the hearing. If the head office or place of business is not registered in the county of the chamber of conciliation which operates the territorially competent conciliation body, the obligation of cooperation of the business includes offering the possibility of a written settlement in accordance with the consumer's request.

11.11. If the consumer does not apply to a conciliation body or if the procedure has not been successful, the consumer has the right to take the matter to court in order to have the dispute resolved. The action must be brought by means of a statement of claim containing the following information:

• the competent court;
• the names of the parties and their representatives, their place of residence and their status in the proceedings;
• the right asserted, stating the facts on which it is based and the evidence in support of those facts;
• the data from which the jurisdiction and competence of the court can be established;
• a firm request for a decision by the court.

The application must be accompanied by the document or a copy of the document, the contents of which are relied on as evidence.

12. Copyrights

12.1 Since https://www.lucedibianca.com as a website is a copyright work, it is prohibited to use the  https://download (reproduce), retransmit to the public, use in any other way, store electronically, process and sell the content or any part of the content of the www.lucedibianca.com website without the written consent of the Service Provider.

12.2 Even with written consent, any material from the https://www.lucedibianca.com website and its database may only be reproduced by reference to that website.

12.3 The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, as well as its Internet advertising space.

12.4. Forbidden to https://adapting or decrypting the content of the www.lucedibianca.com website or any part of it; creating user IDs and passwords in a fraudulent manner; using any application to modify or index the https://www.lucedibianca.com website or any part of it.

12.5 The name https://www.lucedibianca.com is protected by copyright, and its use, except for the purpose of referencing, is only possible with the written consent of the Service Provider.

12.6 The User acknowledges that in the event of use without permission, the Service Provider shall be entitled to a penalty. The amount of the penalty is HUF 60.000 gross per image and HUF 20.000 gross per word. The User acknowledges that this penalty is not excessive and browses the site with this in mind. In the event of copyright infringement, the Service Provider shall apply for a notarial certificate of fact, the amount of which shall also be charged to the infringing User.

13. Data protection

The privacy policy of this website is available at: https://www.lucedibianca.com/adatkezeles/

Last modified 26 October 2023.